Offers

Frequently Asked Questions

This Agreement was last modified on 18th february 2016

What Shipping Methods Are Available?

Standard and Country Specific Shipping Methods are available for more information please check with our live chat agent on estreetmart.sg

How to post inquires to the seller?

Go to Sg.esterrtmart.com find the item in the list Depending on your issue, we’ll help you out or we will contact the seller if necessary.
Sellers respond into two business days. In most cases, you’ll receive a reply as soon as Possible. If you don’t get any reply from the seller within two business days, kindly visit Help to solve the problem.

I want change personal information

In order for you to change your account information, please sign in and click on ‘Personal info’ located at the estreetmart page. You can change your personal information such as password, ship-to address, contact number, e-mail address etc. Please do not forget to click on ‘Save’ button lastly.

Return items you ordered

You can return items you ordered on xxxx Seller.Please note that you can claim return within 7 days from delivered date. When you return an item, you may see different return options depending on the seller, item, or reason for return.
Please note that only unharmed and unused items can be returned, and you need an original packing box and labeling.

How Long Will it Take To Get My Package?

Basically it depends on your location and courier service provider but we will mail you your order number and shipping details so that you can track your order online, But we assure you that you order will reach you with in given time. If you need any help chat with our live support agent.

Do I Need A Account To Place Order?

Yes, it’s necessary to log into your “Estreetmart account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security. You’ll have access to a personalized shopping experience including recommendations and quicker check-out.

Forgot my password

If you’ve forgotten your password, you can reset it by requesting that a personalized “password reset” link be sent to your e-mail address. After you’ve created a new password, it will become active right away. Please click here and follow the on-screen instructions to send the password reset link to your email.
Don’t worry even if you don’t get mail, since you can change password by confirming account owner by mobile phone number. If you can’t activate your account, please contact our customer center.

How Do I Track My Order?

We  will email you the Tracking ID and courier service provider url and You can also track your order from our site estreetmart.sg https://estreetmart.sg/track-your-order/

What Shipping Methods Are Available?

Standard and Country Specific Shipping Methods are available for more information please check with our live chat agent on estreetmart.sg

How Long Will it Take To Get My Package?

Basically it depends on your location and courier service provider but we will mail you your order number and shipping details so that you can track your order online, But we assure you that you order will reach you with in given time. If you need any help chat with our live support agent.

How Do I Track My Order?

We  will email you the Tracking ID and courier service provider url and You can also track your order from our site estreetmart.sg https://estreetmart.sg/track-your-order/

How Do I Place an Order?

It’s simple process, Choose any product that you like or looking for, click on it and view the details and product information if you are fine with it then add the product to cart , then proceed to checkout, during the process you many need to go through couple of step i.e billing information and delivery address and payment please do follow it, if you find any difficulty please contact or live support agent for immediate help.

How Should I to Contact if I Have Any Queries?

We standard methods for communication
Live Chat Support
Email Support
Phone Support
Please check contact us page for more information.

 

Do I Need an Account to Place an Order?

Yes, it’s necessary to log into your “Estreetmart account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.

You’ll have access to a personalized shopping experience including recommendations and quicker check-out.

Forgot my password

If you’ve forgotten your password, you can reset it by requesting that a personalized “password reset” link be sent to your e-mail address. After you’ve created a new password, it will become active right away. Please click here and follow the on-screen instructions to send the password reset link to your email.

Don’t worry even if you don’t get mail, since you can change password by confirming account owner by mobile phone number. If you can’t activate your account, please contact our customer center.

How to post inquires to the seller

Go to My sg.estreet.com, find the item in the list and click cart no., and click Inquiry and Conversation. Depending on your issue, we’ll help you contact the seller if necessary.

Please give sellers two business days to respond. In most cases, you’ll receive a reply much sooner. If you don’t hear from the seller within two business days, kindly visit Help to solve the problem.

I want change personal information

In order for you to change your account information, please sign in and click on ‘Personal info’ located at the estreetmart page.
You can change your personal information such as password, ship-to address, contact number, e-mail address etc. Please do not forget to click on ‘Save’ button lastly.

Return items you ordered

You can return items you ordered on xxxx Seller. Please note that you can claim return within 7 days from delivered date. When you return an item, you may see different return options depending on the seller, item, or reason for return.

Please note that only unharmed and unused items can be returned, and you need an original packing box and labeling.

 

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